Shipping & Return Policy
Replacement Policy
We take pride in the quality of our handcrafted luxury imitation jewellery. To ensure fairness and transparency, our replacement policy is strictly as follows:
- A product will only be replaced if the wrong product is delivered to you, or if the product arrives damaged.
- Mandatory Requirement: You must record a clear, continuous unboxing video right from the start of opening the sealed package. This video is strictly required to process any replacement claims.
Note: Without a valid unboxing video, we will not be able to entertain any claims for damaged or incorrect items. We do not offer returns or exchanges for reasons other than those stated above (e.g., change of mind).
Unboxing Video Guidelines
To ensure your claim is approved smoothly, please follow these guidelines when recording your unboxing video:
- The video must start with the package fully sealed.
- Show the shipping label clearly in the video before opening.
- The video must be continuous and unedited (no pauses or cuts).
- Clearly show the item and any damage or discrepancy immediately upon unboxing.
Shipping Information
We strive to deliver your orders safely and on time. Once your order is dispatched, you will receive a tracking link via email or SMS to monitor your shipment.
- Processing Time: Orders are typically processed within 1-2 business days.
- Delivery Time: Express delivery typically takes 2-4 business days depending on your location.
- If you have any issues with delivery, please contact our support team.